Refund policy
RETURN & REFUND POLICY
Glow & Grace Boutique
Last updated: November 7, 2026
We want you to shop with confidence. If something is not right, please contact us at glowgraceboutique7@gmail.com so we can help.
RETURN WINDOW
For eligible orders delivered in the United States, return requests must be initiated within seven (7) calendar days of delivery, based on the carrier's tracking confirmation. If an order arrives in multiple packages, the return window begins when the final package has been delivered. Once a return is initiated, the package must be shipped back within seven (7) calendar days of the return request.
ELIGIBILITY
Eligible clothing must be unworn, unwashed, unused, and in its original condition, with all original tags attached and original clear garment packaging and SKU labels included. Items that do not meet these conditions may be declined or subject to a restocking fee of up to 20%, where permitted by applicable law. We will explain any applicable deduction when reviewing the return.
FINAL SALE ITEMS
The following categories are not eligible for change-of-mind returns: beauty products, bodysuits, face masks, intimate apparel and lingerie, jewelry, and swimwear. Items clearly identified as final sale at purchase are also excluded from change-of-mind returns to the extent permitted by law. Your legal rights regarding defective, damaged, or incorrectly supplied goods are not affected.
HOW TO REQUEST A RETURN
Email glowgraceboutique7@gmail.com within the return window with your order number and reason for the return. Please wait for return instructions and the authorized return address before shipping anything. Returns sent without instructions or to an incorrect address may not be accepted.
RETURN SHIPPING AND ORIGINAL SHIPPING CHARGES
For eligible change-of-mind returns, the customer is responsible for return shipping. Original shipping and handling charges are non-refundable, except when required by law or when we have made an error. If you received an incorrect or damaged item, contact us promptly with your order number and clear photos of the product and packaging. We will review the issue and arrange an appropriate remedy, including return shipping at our expense when applicable.
REFUNDS
Once the returned item reaches the designated return facility, inspection and processing typically take five to seven (5–7) business days. If approved, your refund will be issued to the original payment method. Your bank or payment provider may need additional time to post the credit. Any approved restocking deduction, where applicable, will be reflected in the refund amount.
EXCHANGES AND CANCELLATIONS
We do not offer direct exchanges. If you want a different size or style, request an eligible return and place a new order. For cancellation requests, email us as soon as possible. We cannot guarantee cancellation after an order has entered processing or fulfillment.
This policy does not limit any non-waivable consumer rights under applicable law.
CONTACT
Glow & Grace Boutique
Email: glowgraceboutique7@gmail.com
Website: https://glowgraceboutique.com
